SHIPPING POLICY

The shipping time consists of two sections

PROCESSING TIME

Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from warehouse within 72 hours after the order is placed and the payment is received.

SHIPPING TIME

The time is taken to arrive at destination after dispatch from our warehouses.

GROUND SHIPPING TO EUROPE 5-7 business days
GROUND SHIPPING TO THE UNITED STATES 7-10 business days
AIR SHIPPING TO EUROPE 2-3 business days
AIR SHIPPING TO THE UNITED STATES 3-4 business days

These delivery times are only approximate and may vary depending on the specific details of the shipment, such as the size and weight of the package, the carrier handling the shipment, and any customs delays. It is important to note that these delivery times do not include any processing time at the warehouse or shipping facility, so the total time from when an order is placed to when it is delivered may be longer.

Additionally, international shipments may be subject to customs inspections and other delays, which can add to the overall delivery time. It is best to check with the carrier handling the shipment for the most accurate and up-to-date information on delivery times.

RETURNS AND REFUND

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized products, gift cards and discounted Items are exempt from being returned.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

LATE OR MISSING REFUNDS

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. 4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@oxiumcase.com.

SALE ITEMS

Only regular priced items may be refunded. Items sold during sale cannot be refunded.

EXCHANGES

We replace items if they are defective or damaged. Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.

A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product.

If you need to exchange it, send us an email to info@oxiumcase.com and send your item to following address with door to door service by UPS, DHL Express or FedEx: